Frequently Asked Questions

What is your refund policy?

  • Once you have received the drawing, the vast majority of the work will be done at that stage so unfortunately we will be unable to offer any refund at that point. With 3 rigorous and intense consultation phases we feel this will not be an issue. 

Will my garden look exactly like the plans? 

  • This will be between you and your Contractor to decide. As a project proceeds we often find a contractor may need to iterate on the plans as they see fit or to fit on-site requirements. 

How does the process work? 

  • Initially we do a 1 hour consultation call online. Before this consultation, you will have provided images and videos of your space. We will then go through your exact requirements and specifications. We will then go and create 3 concept plans and that point we will hold another consultation meeting and go through the 3 drawings to see which is your favorite. From that point we will create your Garden Plan and hold one final meeting to present the plan to you.